Call Analytics
Chatter analytical solutions extract information on all incoming and outgoing calls enabling the customer to improve communications, increase productively and assist management in making informed decision about the business.
Features include:
- Daily call trends
- Busy period alerts and missed call notification
- Inbound and outbound call volumes
- Graphical analysis
- Detect Fraud Early
- Improved Call Handling
Chatters call reporting solution has an easy to use dashboard with customisable reports along with wallboard alarms, multi-site reporting and seamless integration.
Call Recording
Chatter provides industry leading features and functionality enabling you to record, store, find, playback and archive calls.
Our cost-effective entry-level solutions tick all of the latest compliance boxes, including high level encryption MiFID II.
Chatter works with all technologies in any combination, from analogue, ISDN to SIP. Call recording provides simple USB-based client/server solutions, hosted, web-based solutions or full turn-key systems that will record tens of thousands of calls per day across multiple sites.
Features include:
- Monitor call quality and staff performance to improve company standards and customer care
- Resolve “who said what” disputes
- Protect staff from abuse
- Train staff on call handling techniques and customer interactions
- Regulatory compliance (for FSA regulated companies)
